In order to ensure that our customers obtain the greatest benefit from of our technology, we offer training and support.
For our customers, the implementation of our system into their operations means that teams have to adapt a new way of working. After installation and commissioning our system, our team of consultants, all with decades of bottle making experience, are guiding and training the customer’s staff during a number of site visits. We use a logical step-by-step approach to embed operating procedures related to (simple) tasks into everyone’s daily work routine. This embedding process is supported by sharing hot end data, generated by our systems, to the relevant person in the customer’s organization. Examples are:
- Reporting functionality by daily internal distribution of Standard Reports of forming related data
- Interface to any production information system, such as Vertech’s SILc and EKF’s iAfis, but also custom-built ones
Furthermore, we provide specific training and documentation on seven so called application areas in the bottle making process to focus on relevant and significant process improvements.