Maximized uptime is extremely important for all industrial processes. In order to realize that, first of all the technologies need to be robust. And, in case of any breakdown or problem, adequate and quick support is crucial. XPAR Vision has organized ‘best in class’ customer support. Our dedicated Customer Support Team is able to remotely access, monitor and diagnose all XPAR Vision systems installed globally, by a secured internet connection. Combined with detailed documentation of specific customer situations, our team can solve more than 95% of all incidents reported, within 24 till 48 hours!
In order to ensure our service availability for the Far East and the West Coast in the USA, our Customer Support Team has extended their ‘opening hours’, from 08.30 CET until 20.30 CET. In addition, we recently introduced Automatic Remote Monitoring. This new service immediately sends alerts in case of (potential) malfunctions of (parts of) our systems. As we speak more than 25% of our systems are automatically remotely monitored. We will extend our service performance, in order to guarantee maximum uptime and maximum results of all our XPAR Vision systems: an absolute necessity, since the number of systems implemented globally is growing.
Beyond expectations
Customers highly appreciate our new service, since it takes a great potential burden off their shoulders. We already have collected many examples of improved system uptime. The new service also helps our colleagues to organize an even higher level of service and to become even more effective. Thanks to the new online possibilities, we can bring customer support at a level that goes beyond expectations today and will be the standard tomorrow.
More information?
Interested in this free of charge Automatic Remote Monitoring? Please email us through contact@xparvision.com and we will organize it for your XPAR Vision systems as well.